Frequently Asked Questions
1. What is PING?
PING is a social app designed to help you connect with the people you actually know. There are no algorithms deciding what you see, no advertisements, and no follower counts—just your connections and their posts, shown in chronological order.
2. How do I connect with someone?
To connect, simply open the Connect tab and follow the on-screen instructions. PING uses nearby discovery, so both people need to be physically close to each other to become connections. Once connected, you’ll be able to see each other’s posts and message one another.
3. Who can message me?
Only people you’ve connected with on PING can send you messages. There are no unsolicited DMs from strangers, helping keep conversations personal and free from spam.
4. Can I edit my profile later?
Yes. You can update your name, profile photo, bio, email address, and password at any time from your Profile settings.
5. How does privacy work on PING?
Privacy is one of PING's core principles. Your feed is only visible to your approved connections, there are no public follower counts, and your posts aren’t promoted by an algorithm. We believe your social network should belong to you—not advertisers.
6. How do I report a bug or request a feature?
We’d love to hear from you. You can report bugs, suggest new features, or vote on existing ideas through the links in Settings. Your feedback helps shape future versions of PING.
7. Is PING free?
Yes. PING is currently free to use. In the future, PING will move to a subscription model to help keep the platform free of advertisements, algorithms, and the collection of personal data. We want you to be the customer, never the product.
8. Why do I need to connect in person?
Social media used to be about the people in our lives. PING is our attempt to bring some of that back. Requiring connections to happen in person keeps your network grounded in real relationships, helping it remain personal, meaningful, and free from the pressure of growing an audience.
9. How do I remove a connection?
You have three ways to manage a connection on PING. Disconnect removes only your connection to that person, without affecting their connection to you. Sever removes the connection on both sides, and if you ever want to reconnect, you’ll need to meet again in person and create a new connection. Block prevents that person from connecting with you at all.
10. Can I create group chats?
Yes. PING supports both one-on-one and group conversations. You can create group chats with your connections and share messages, photos, GIFs, links, and posts together.
11. Can I share photos and videos?
Yes. You can share photos with your connections through your feed, or send them directly in one-on-one and group conversations.
12. Why doesn’t PING have advertisements?
Because we believe social media should serve the people using it—not advertisers. PING isn’t designed to maximize your screen time or sell your attention. Instead, we’re building a simple, chronological social network supported by its users rather than advertising.
13. Why is there no algorithm?
Because we don’t believe software should decide which people matter most. Your feed is simply shown in chronological order, so you’ll always see posts from your connections as they’re shared. In the future there could be optional algorithm based feeds but your main feed will always be chronological.
14. Does PING sell or share my data?
No. We don’t believe your personal information should be bought, sold or shared. This will never be on the table. Our goal is to build a sustainable business through low cost subscriptions, not by turning our users into the product.